FAQs
Exchanging your koins for discounts/products is easy! Visit our Rewards page to browse all available perks. Click 'Redeem' next to your chosen reward to claim your reward.
Yes, they do! Your koins will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.
No, you can only use one or the other. Applying a discount code on top of redeemed koins will overwrite your koins at checkout
Simply add your birthday to 'Ways to Earn Points' on our VIP Rewards page. We'll send a special gift to your inbox when your day comes around! 🎁
Happy Birthday! 🎂 Here's what you need to know about birthday rewards:
● You must register your birthday at least 30 days before your special day to receive the reward.
● If your birthday falls within 30 days of signing up, you'll receive your reward 30 days after registration (this delay only applies to your first year).
● If your birthday has already passed this year, you’ll get your gift on your birthday next year.
● Your birthday reward value depends on your VIP tier level on your birthday.
If you're still missing your reward after 30+ days, send an email to {hello@kinapparel.com} and we'll help sort it out!
Your VIP tier status lasts a full year from the day you earn it. To keep your tier next year, just meet the minimum spend requirement – otherwise, you'll move to a lower tier based on your spending.
Yes, if you return an item, the koins you earned for that item will be deducted from your account.
Additionally, if you redeem koins towards a purchase and later decide to return that item, your koins will be returned to your rewards account. For example, if you use a $10 discount code towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be refunded to your rewards account.
No, you’ll only receive koins for purchases made after creating your rewards account. Make sure to create a rewards account before placing an order!
You can contact us at {hello@kinapparel.com} and we’ll happily assist you with merging your accounts
When you refer a first-time KIN shopper, they'll receive an email with a $20 discount code for orders of $60+. Once they shop, you'll automatically receive 400 koins ($20 value) in your rewards account. You can redeem your joins for discounts/free products.
If you're seeing an error message, it might be because your friend has already shopped with us using that email address. You can double-check with them! Just remember, referral codes only work for first-time shoppers, and our system tracks by IP address to keep things fair. Need more help? Drop us a message at hello@kinapparel.com.