FAQs
Q: Do the hoodies run large or small?
A: Our hoodies (except crop hoodies) are unisex sizing. Female should size down if they prefer a tighter fit
Q: What's the difference between thin and thick hoodies?
A: Thin hoodies are made with great quality french terry material. They are best for layering or wearing in the Spring. Thick hoodies are made with fluffy velvet material so they are heavy and great for the Fall and Winter.
Q: Do you ship international?
A: Yes, we ship to many international countries including Canada, UK, Ghana, etc.
Q: Will I be charged duties and taxes if I order internationally?
A: Yes, it will be calculated at checkout
Q: How do I wash the hoodie?
A: Wash with cool or cold water alone or with like colors. You can air dry or dry with low heat. In our experience, the material doesn't really shrink.
Q: How do I wash the pillowcase?
A: Wash alone with cool or cold water. You can air dry or dry with low heat.
Q: I have a question about my order, who should I contact?
A: Please email us directly at info@kinapparel.org
Q: How do I know what size to order?
A: Our satin lined hoodies follow unisex sizing. Females should size down for a tighter fit and males should go with their usual size. Each product page has a size chart. We highly recommend checking these before placing your orders. We suggest taking a ruler or tape measure to your favorite clothing items and comparing them to the specifications in our size charts to compare.
Q: How long does shipping usually take?
A:
- Customers can expect delivery 1-5 days after shipment.
- If your order has not arrived 7 days after the date of shipment, contact the carrier or info@kinapparel.org for assistance.
- Note: If you live outside of the USA, please allow 2-4 weeks for your order to arrive.
Q: Do u have a return policy?
A: Yes:
https://www.kinapparel.org/pages/return-policy
Q: Can I exchange my hoodie for a different size if it does not fit?
A: Yes, you can return or exchange any unwashed/unaltered items. When you make a return, you will receive store credit. Please check our return policy for more details. https://www.kinapparel.org/pages/return-policy
Q: How much do you charge for shipping?
A: Please check our Shipping Policy: https://www.kinapparel.org/pages/shipping-policy
Q: How do I go about returning an item?
A: Please check our Return Policy:
https://www.kinapparel.org/pages/return-policy
Q: Are you on instagram?
A: Yes! Our handle is @kinapparel_